These Service Terms cover what happens once you book a cleaning, auto detailing, or window service with LivFlo Clean (“LivFlo,” “we,” “our”). They sit alongside our Terms of Service and Privacy Policy. Booking a service means you have read and agree to all three.
1. Who performs your service
Your service is performed by an independent contractor on the LivFlo roster — hand-picked, trained, fully insured, and background-checked. Crew members are not employees of LivFlo. We coordinate scheduling, quality standards, training, and customer support; the crew member assigned to your job is the person delivering the work.
2. Scheduling, arrival windows, and access
- Arrival window: we provide a 60-minute arrival window. Drive time, traffic, and the previous job’s scope can shift the exact start. We will notify you if we’re running outside the window.
- Access: please make sure the crew can get into your home or to your vehicle at the scheduled time. Common options: be home, leave a key or code, or use a smart lock.
- Lockouts: if our crew arrives and cannot access the property, we’ll wait up to 20 minutes and call. After that the booking becomes a no-show (see Section 4).
- Pets: we love them. Please secure pets that are reactive to strangers, and let us know about anything we should know before arrival.
- Climate, water, electricity: the property must have running water, working electricity, and reasonable temperature. If conditions are unsafe, the crew will leave and the booking becomes a no-show.
3. Rescheduling and cancellations
- More than 24 hours’ notice: reschedule or cancel free of charge.
- Less than 24 hours’ notice: a $50 short-notice fee applies (per service).
- Same-day cancellation or lockout: 50% of the service total is charged to cover the crew’s reserved time.
- No-show: 100% of the service total is charged.
To reschedule, use the link in your confirmation email or text us at 801·559·7470. Recurring bookings can be paused or canceled anytime; pausing more than once per quarter on a discounted recurring rate may forfeit the recurring discount on future visits.
4. Pricing, scope, and add-ons
Booking prices are based on what you tell us at checkout: type of service, square footage, number of rooms, and any add-ons. If on arrival the home or vehicle is materially different from the booking (significantly larger, heavily soiled, post-construction, post-pet-incident, or hoarding-level), the crew lead will photograph the conditions and contact you for approval before continuing. You can approve the adjustment, reduce the scope, or cancel.
Add-ons (inside oven, inside fridge, interior windows, additional vehicles, etc.) are billed at posted rates and must be requested at booking or before the crew begins. Tips are appreciated but never required and 100% go to the crew.
5. What’s included — and what isn’t
Each service page on this site lists the standard scope for that service. As a general rule, our team does not:
- Climb above 2-story height or onto roofs.
- Move furniture or appliances heavier than 35 pounds.
- Clean inside chimneys, fireplaces, or HVAC systems.
- Handle biohazards (blood, bodily fluids, animal waste beyond normal pet hair, mold remediation, hoarding cleanup).
- Use customer-supplied equipment or chemicals not approved by the crew lead.
- Clean exteriors that require pressure washing unless explicitly booked.
If a job genuinely needs one of the above, we’ll do our best to refer you to a trusted specialist.
6. The 24-hour satisfaction guarantee
If you’re not happy with something, contact us within 24 hours of the service and we’ll come back to re-clean or re-do the issue at no charge. To make a guarantee request:
- Email hello@livfloclean.com or text 801·559·7470 within 24 hours.
- Describe the issue and include photos when possible.
- We’ll schedule a re-do within 5 business days at a mutually agreeable time.
Re-do is the standard remedy under the guarantee. Refunds are considered case-by-case for situations where re-do is not possible (such as a one-time move-out clean where you no longer have access to the property).
7. Damage and liability
Our crew is fully insured. If the crew damages your property and we’re notified in writing within 48 hours of the service:
- We will repair, replace, or reimburse the reasonable repair or replacement cost.
- Reimbursement requires photos, a description of the damage, and any reasonable proof of value (receipt, comparable item).
- Our maximum liability for any single service is the lesser of the actual repair/replacement cost or $2,500. Higher-value items (art, antiques, electronics over $1,500, irreplaceable items) should be moved or pointed out before the service; otherwise our liability for such items is limited to $250.
- Pre-existing damage, normal wear and tear, items improperly secured (loose hardware, unstable furniture), or damage that is reasonably unavoidable given the scope of work (e.g. hard-water etching on glass that pre-dates the cleaning) is not covered.
For auto detailing specifically: damage to clear coats, vinyl wraps, after-market interiors, or pre-existing chips/scratches/etching is not covered. We will photograph any pre-existing damage we notice before starting.
8. Soliciting our crew
Our crew is hand-picked and trained at our cost. If you hire any LivFlo crew member directly (off-platform, off-our-books) within 12 months of meeting them through us, a $2,500 referral/training-recovery fee applies. We get it — you love your cleaner. Just keep booking through us and the relationship continues.
9. Photos for quality and marketing
Crew may take before/after photos for quality control and training. We will not publish identifiable photos of your home, vehicle, or family without your consent. If you’d like to opt out of any photography, tell the crew lead before the service starts.
10. Discounts and recurring bookings
Recurring discounts (up to 40% off) require staying on the recurring schedule. Skipping more than two visits in a row, or canceling the recurring plan within 60 days of starting, may roll the most-recent visits back to the standard one-time rate. We’ll always tell you before applying any roll-back.
11. Health and safety
If anyone in the household is sick with a contagious illness on the day of service, please reschedule and the short-notice fee will be waived. Crew members reserve the right to leave if conditions on arrival are unsafe (aggressive pets off-leash, weapons present, intoxicated parties on premises, structural hazards). Same-day cancellation fees apply.
12. Service area
We currently serve Weber, Morgan, Davis, and Salt Lake counties. Bookings outside this area may be canceled or, with your approval, charged a travel fee.
13. Disputes
Please contact us first. Most issues are resolved with a phone call or a re-clean. For formal disputes, see Section 10 of our Terms of Service — Utah law and Salt Lake County venue.
14. Changes to these Service Terms
We may update these Service Terms from time to time. The version in effect at the time of your booking governs that booking. The current version is always posted on this page.
15. Contact
LivFlo Clean
hello@livfloclean.com
801·559·7470
Salt Lake City, Utah